Thank you for shopping at topqly.com. We want you to love your purchase, but if you're not completely satisfied, we're here to help. Please review our Return & Refund Policy below.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • Item must be unused, unworn, and in the same condition that you received it.
  • It must be in the original packaging.
  • You must provide a proof of purchase (order number or receipt).

Note: Certain items such as clearance items, customized/personalized products, or digital downloads may not be eligible for return. These exclusions will be clearly marked on the product page.

2. How to Request a Return

To initiate a return, please contact us at [email protected] with the following information:

  • Your full name
  • Order number
  • Reason for the return
  • Photos (if the item is damaged or defective)

Once your return is approved, we will provide instructions for shipping the item back to us.

3. Return Shipping Costs

  • If the return is due to our error (wrong item, defective product, etc.), we will cover the return shipping costs.
  • If the return is for any other reason (e.g., change of mind, ordered the wrong size), you are responsible for the return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt, as we are not responsible for lost or missing returns.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.
  • Original shipping fees (if any) are non-refundable, unless the return is due to an error on our part.

5. Exchanges

We do not offer direct exchanges. If you need a different item, color, or size, please initiate a return and place a new order separately.

6. Damaged or Defective Items

If you received a damaged or defective item, please email [email protected] within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund as appropriate.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company—it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

8. Contact Us

For any questions about our Return & Refund Policy, please contact us:

Email: [email protected]
Website: https://topqly.com